1. Overview

At MyLoveMarriage.com, we strive to provide high-quality services and customer satisfaction. This refund policy outlines the terms under which refunds may be granted and the procedures to follow.

2. Refund Eligibility

Refunds are only possible under the following conditions:

  • The customer contacts us within four (4) hours of submitting a service request and making payment.
  • The service was not delivered as promised due to an error on our part.
  • Duplicate or incorrect charges were processed.

3. Non-Refundable Cases

Refunds will not be granted under the following circumstances:

  • The customer requests a refund after four (4) hours of the service request/payment.
  • The customer changes their mind after availing of the service.
  • The service remains incomplete due to missing or incorrect information/documents from the user.
  • Dissatisfaction with the outcome when it is not directly related to an error in our service.

4. Refund Processing

  • Approved refunds will be issued after deducting processing fees and third-party charges levied by payment gateways or financial institutions.
  • Refunds will be processed within 14 business days and issued to the original payment method.

5. Refund Request Process

To initiate a refund request:

  1. To request a refund, you must contact us at support@mylovemarriage.com within four (4) hours of making a payment and submitting a service request. Refund requests made after four (4) hours from the time of payment and service request submission will not be entertained, and no refunds shall be issued under any circumstances.
  2. Provide details of the transaction, including the payment receipt and reason for the refund request.
  3. If approved, refunds will be processed as per the above timeline.

6. Contact Information

For any refund inquiries, please email us at support@mylovemarriage.com.

Thank you for choosing MyLoveMarriage.com. We are committed to providing transparent policies and excellent customer support.